The provisions of this Policy apply to all Clients who interact with lilbet’s platforms, products and services. Each Client is responsible for reading this Policy carefully to fully understand how their personal data may be processed.
lilbet also acknowledges its duty to provide clear information about the use of cookies and other tracking technologies. Accordingly, this Policy includes a description of the technologies used, the purposes of their use, and the options available to Clients regarding data collection.
Contents
- Data we collect at registration
- Consent to the processing of personal data
- How we use personal data
- Means of collecting and processing data
- Disclosure of information
- Access
- Cookies
- Consent to the use of electronic service providers
- Consent to security checks
- Security
- Protection of minors
- International transfers
- Relationships with third parties
- Disclaimer
- Applicability and updates to this Policy
1. Data we collect at registration
To create an account and access our Services, each Client must provide a minimum set of personal data. This information is needed to establish your identity, verify your eligibility to use the platform, and ensure secure and lawful access to lilbet’s services.
We collect only the data necessary for clearly defined purposes. The registration process is designed so that you understand what information is collected and why, and provide it voluntarily and knowingly.
Personal data required for registration
When registering an account, you will be asked to provide the following mandatory information:
- Full name — your first name, surname and patronymic as stated in your identity document.
- Permanent residential address — country, city, street, postal code. Your actual place of residence must be provided.
- Date of birth — required to confirm your legal capacity to use the platform’s services.
Without this data, your account cannot be created.
Additional information
Depending on the nature of your activity, we may request:
- place of birth;
- citizenship;
- contact details (email, phone number);
- identity document number and a scan or photo of the document;
- proof of address (e.g. a bank statement or utility bill);
- identity verification (e.g. a photo of the Client holding an ID);
- preferred language or communication channel;
- IP address, access date, pages visited, language used, software crash reports, browser type and device information (collected automatically for security). When you use our services, our servers store a unique log of your activity, which helps us maintain the highest quality of service.
The collection of additional information is limited to data needed to confirm your identity, protect your account, meet legal requirements, and ensure the safe and responsible use of the Services.
Responsibility and accuracy
Clients are responsible for ensuring the accuracy and currency of the data they provide. If we detect discrepancies or incomplete data, we may request confirmation or additional documents, or temporarily restrict account functionality until the matter is resolved.
2. Consent to the processing of personal data
Before completing registration, you will be informed of the purpose and scope of the data collected and how it will be used. You then give your consent to the processing of your personal data:
- by explicitly indicating consent via a checkbox in the consent field displayed during registration, next to a link to the full version of our Privacy Policy;
- by confirming that you have read and understood the Privacy Policy and agree to the processing of your data under its terms.
Consent is given freely, specifically and unambiguously, and is recorded in our systems together with a timestamp and the policy version accepted at that time. Without consent, you cannot complete registration or use any lilbet services.
You may withdraw your consent at any time by contacting us using the details provided in this Policy. Please note that withdrawing consent may lead to the restriction or termination of your access to certain services if their provision requires data processing.
Cases where consent is not required
Consent is not required where personal data is processed on any of the following lawful grounds:
- processing is required by applicable law, regulation or an order of a public authority;
- processing is necessary to fulfil the Company’s contractual or pre-contractual obligations to the Client;
- processing is necessary to protect the vital interests of the data subject or another individual;
- processing serves the legitimate interests of lilbet (fraud prevention, ensuring the integrity of services, enforcing platform rules), provided such interests do not override the Client’s rights;
- data is processed anonymously for statistical or analytical purposes;
- the Client’s data is publicly available;
- the data is subject to disclosure under legal or regulatory requirements.
3. How we use personal data
We collect and process your personal data to provide you with the Services, in particular to:
- process your bets, deposits, withdrawals and other financial transactions, including verifying payment instruments, enabling top-ups, and managing winnings and refunds;
- provide access to games and related lilbet services;
- provide customer support and prompt feedback: help with registration, verification, account setup and troubleshooting;
- confirm your identity and carry out legally required checks, including age verification and authenticity of identity documents;
- detect, investigate and prevent fraud, system abuse and any prohibited or illegal activity, including duplicate accounts and bonus abuse;
- comply with legal and regulatory obligations relating to security, risk management and financial reporting;
- send notices about changes to our terms, policies or system availability;
- send advertising and marketing communications where you have consented (you may withdraw consent at any time);
- carry out internal analysis and aggregated research, collect anonymous statistics and optimise the platform;
- conduct voluntary satisfaction surveys and collect feedback;
- communicate via messaging platforms (Telegram, WhatsApp, Facebook Messenger and other integrated channels) where permitted;
- maintain responsible gaming measures: monitoring gaming habits to help identify signs of addiction (top-up frequency, session length, withdrawal cancellations, changes to self-imposed limits);
- provide protective tools — self-assessment, deposit and time limits, time-outs, and temporary or permanent self-exclusion;
- assess your ability to play safely, including analysing behavioural or demographic indicators of vulnerability and initiating appropriate measures;
- exclude marketing communications for Clients who have activated self-exclusion or a time-out;
- maintain a register of excluded players and apply technical measures against circumventing restrictions.
We may also use your information to provide:
- promotional offers about lilbet products and services;
- promotional offers about our partners’ products and services to broaden the range available to you and improve customer service.
We may occasionally request information through surveys or competitions. Participation is entirely voluntary. Requested information may include contact and geographic data and age. By entering a competition or receiving a prize, you consent to the use of your name for advertising purposes without additional compensation, except where prohibited by law.
If you have not made a clear decision about receiving advertising, we may use your data (including email and phone) to inform you about lilbet products, services and promotions, including other gaming products and carefully selected third-party offers.
4. Means of collecting and processing data
We automatically collect some of the data listed above and obtain personal data when you provide it voluntarily — through our services, messages and interactions with the lilbet Site.
This includes information collected through integration with messaging platforms (Telegram, Facebook Messenger, WhatsApp, Viber, etc.), including account-related messages.
We may also obtain personal information from online shops and service providers, and from customer lists lawfully obtained from third-party suppliers. To technically support your transactions and maintain your account, we may use third-party service providers and access the data you provide to them, using it in accordance with this Policy. Any disclosure of such data to third parties is made in strict compliance with this Policy and the laws of your country.
5. Disclosure of information
We do not disclose your personal data to companies, organisations or individuals unrelated to lilbet, except with your prior consent.
You agree that your data may be disclosed to third parties where we are required to use the APIs of messaging platforms (Telegram, Facebook Messenger, WhatsApp, Viber, etc.) in accordance with their privacy policies.
We may disclose your data where required by law or where we believe in good faith that it is necessary to:
- comply with legal processes affecting us, our Sites or services;
- protect our rights or property;
- ensure the personal safety of our users or the public.
If, in our judgement, it is found that you have deceived or attempted to deceive us or another user — including by manipulating the game or through fraudulent payment activity — or if we have grounds to suspect payment fraud (use of stolen cards, chargebacks, cancelled transactions, money laundering), we reserve the right to share this information and your identity data with other gambling operators, banks, card companies, and the relevant regulatory and law enforcement authorities. For the purposes of state research into the prevention of gambling addiction, your data may be shared with the relevant institutions.
6. Access
Access to and management of your personal data
You may contact us at any time if you wish to:
- obtain information about the data we collect, process or store and the sources it came from;
- confirm the accuracy of the data collected;
- request that we update or correct inaccurate or outdated data (subject to identity verification);
- raise a concern or make a complaint about the use or processing of your data.
Where required by law, and after verifying your identity, we will respond to your request within a reasonable time. Nothing in this Policy limits your rights under applicable data protection law, including the right to access, rectify or restrict processing, and to lodge a complaint with a supervisory authority. This Policy does not entitle lilbet to store your data where doing so would conflict with the laws of your jurisdiction.
Responsible-gaming marketing restrictions
In addition to your rights, lilbet reserves the right to unilaterally restrict or suspend marketing communications to individual users where we identify:
- signs of problem or harmful gambling behaviour;
- activation of self-limits (deposit limits, loss limits, session-length controls);
- entering a cooling-off period or activating self-exclusion;
- behaviour patterns indicating elevated risk or vulnerability.
This restriction is applied as a protective and preventive measure even where the Client has not opted out, and forms part of our responsible-gaming commitments. During the risk period, the Client will not receive direct marketing, bonus offers or promotional incentives.
7. Cookies
Information placed on your device
When you access our services, we may — with your permission — store information on your device. This information is called cookies: small text files used to remember your preferences. We also use local shared objects (flash cookies), which help us remember your visits. Neither cookies nor flash cookies can be used to access your device or the information stored on it. We use them solely to track your use of our services, remember your preferences, monitor traffic, improve our services, and show more relevant and targeted advertising.
Strictly necessary cookies
Strictly necessary cookies allow Clients to navigate the Site and use its features, including access to secure areas and financial transactions. Without them, you cannot use our Site effectively.
Registration process
Cookies of this type store information collected during registration, allow us to recognise you as a Client and provide the necessary services, and help us better understand your interests to continuously improve our platforms.
Our Site
Our servers use three different types of cookies:
- “Session” cookies — stored only during your visit and automatically deleted when you close the browser; they help you navigate the Site faster.
- “Persistent” cookies — remain on your device for a set period (flash cookies are persistent).
- “Analytical” cookies — allow us to recognise and count visitors and see how they use our services, helping us improve the Site.
Users always decide for themselves whether to allow cookies. Most browsers accept them automatically, but you can change your settings to:
- delete all cookies;
- block all cookies;
- allow all cookies;
- block third-party cookies;
- clear all cookies when the browser closes;
- use “private browsing”/”incognito” mode;
- install extensions and plug-ins.
Where to find information on managing cookies
- Microsoft Edge: support.microsoft.com
- Google Chrome: support.google.com/chrome
- Mozilla Firefox: support.mozilla.org
- Apple Safari: support.apple.com
- Opera: help.opera.com
For more detailed information on managing cookies, visit aboutcookies.org. We are not responsible for the content of third-party sites, and if you refuse to accept cookies you will not be able to use the full functionality of the lilbet Site.
Flash cookies
You can change your Flash Player settings to prevent the use of flash cookies. If you choose to block all cookies entirely, some features and services on our Site will not work correctly (for example, we will not be able to save your chosen interface language).
8. Consent to the use of electronic service providers
To play for real money, you will need to transfer and receive funds, so we may use a third-party electronic payment system to process the necessary financial transactions. By accepting this Privacy Policy, you expressly and voluntarily consent to the transfer to third parties of the personal data needed to process monetary transactions, including, where necessary, the transfer of your data outside your country. We take measures to protect the confidentiality of your data when using third-party payment systems.
9. Consent to security checks
We reserve the right to carry out security checks at any time to confirm the registration data you have provided and to verify financial transactions and your proper use of the services, in order to prevent breaches of our Terms and applicable law. By using our services, you authorise us to use and, where necessary, disclose your personal data to third parties to confirm the information you provided, including cross-border transfer. Security checks may include, among other things, ordering a credit report and verifying the information you provided against available third-party databases.
10. Security
We understand the importance of security and the means needed to protect the confidentiality, integrity and availability of information. We store all personal data received directly from you in an encrypted, password-protected database within our secure network, protected by a modern software firewall. Our services support SSL with 128-bit encryption. We also take steps to ensure that appropriate security measures are applied by our subsidiaries, agents, partners, affiliates and suppliers.
However, transmitting information over the internet is not entirely secure, and we cannot guarantee the security of your data during transmission. ANY DATA YOU SEND, YOU SEND AT YOUR OWN RISK. Once received, lilbet carries out all necessary procedures to keep your data secure.
11. Protection of minors
Our Services are not intended for persons under 18 years of age (or the applicable age of majority in the relevant jurisdiction). Anyone providing us with information when using the Services confirms that they have reached the age of majority. We maintain a policy of detecting any attempts by minors to access our Services, which may require additional security checks. If we become aware that a minor has attempted to provide or has provided us with personal data, we will not accept it and will take steps to delete it from our databases.
12. International transfers
The personal data we collect may be stored and processed in any country where we or our affiliates, partners or agents provide gambling services and our platform services. This includes the transfer of data to messengers (Telegram, Facebook Messenger, WhatsApp, Viber, etc.) in accordance with their privacy policies. By using our services, you expressly consent to the transfer of information outside your country (including to countries not considered to have adequate privacy and data protection laws). Nevertheless, we take steps to ensure that our agents, partners, affiliates and suppliers comply with our data protection standards and this Policy regardless of their location.
13. Relationships with third parties
We cannot ensure the protection of information you provide to third-party sites linked from our Services, or of other information collected by a third party for processing under an affiliate programme (if applicable) or on other grounds, as such third-party online services and sites are neither owned nor operated by us. Please be careful. Data collected by a third party is governed by that third party’s privacy policy, if any.
14. Disclaimer
We are not responsible for events beyond our direct control. Given the complex and constantly changing nature of our technology and business, we provide full functionality but do not guarantee the absence of errors relating to the confidentiality of your data when you visit other sites via links published on our Site. Sites outside our control are not covered by this Privacy Policy and should make their own security policy available to you. If you visit other sites, be aware that their operators may collect your personal data and use it in accordance with their own privacy policy, which will differ from ours. Please be careful. We do not guarantee the security of your data while it is in transit over communication channels. ANY DATA YOU SEND, YOU SEND AT YOUR OWN RISK. We are also not liable for any direct or indirect losses relating to the unlawful use or theft of your personal data.
15. Applicability and updates to this Policy
This Privacy Policy is an integral part of your relationship with lilbet and applies to your access to and use of our Services and Site. It should be read together with our Terms of Service and any special terms applicable to specific features or products we provide. We may update or amend this Policy from time to time to reflect changes in applicable law, operational practices or regulatory guidance. All updates will be published on our Site. Any changes take effect upon publication unless otherwise stated. Your continued use of our Services after any changes are published constitutes your acknowledgement and understanding of the updated Policy. We recommend reviewing this Policy regularly.